1. Introduction
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
3. Electronic communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, Telephonically, WA , our social platforms , and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing
4. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
5. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
6. Guarantee & Warranty
We stand by the quality and craftsmanship of our products. All our custom furniture is covered by a 12-month guarantee and 5 years warranty from the date of delivery.
This warranty and guarantee covers:
• Manufacturing defects in materials or workmanship.
• Structural faults
This guarantees does not cover:
• Normal wear and tear (e.g., scratches, fading, or fabric pilling).
• Damage caused by misuse, improper care, or alterations.
• Natural variations in wood grain, texture, or colour, as these are not considered defects.
• Damage resulting from exposure to direct sunlight, moisture, heat, or chemicals.
Warranty Process:
If you believe your product has a manufacturing defect, please contact us at Orders@relohomestyle.co.za / send us a WA on 0662150638 with proof of purchase, photographs of the issue, and a description of the fault.
We will assess the claim and, if approved, will arrange for repair, replacement, or refund at our discretion.
Important:
• The warranty is valid only for the original purchaser and is non-transferable.
• All warranty claims are subject to inspection by our quality team.
• In some cases, repairs or replacements may take time due to supplier lead times.
6. Privacy
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
7. RETURNS, EXCHANGE, AND REFUND POLICY
Thank you for shopping with us. We hope you are happy with your purchase. However, if you are not completely satisfied, please review our policy below for information regarding returns, exchanges, and refunds.
7.1. RETURNS
All returns must meet the following conditions:
• Incorrect items delivered – Customers are encouraged to check their items immediately upon delivery.
• Defective products (factory faults) – Please note that all defective items will be inspected before approval.
Additional return guidelines:
• Returns must be made within 7 days of the purchase date and items must be unused.
• We recommend secure packaging to prevent damage during return transit.
7.2. REFUNDS & EXCHANGES
We are happy to offer a refund or exchange under the following circumstances:
7.1.1 Defective goods where replacement is not possible. A full refund will be processed within 14 working days.
7.1.2 Exclusions
No refunds or exchanges for:
• Custom orders (unless defective and undisclosed).
• Sale or demo stock (unless defective and undisclosed).
• If a custom order is exceptionally approved for return, we will attempt to resell it in-store. A refund will only be issued once the item is sold.
7.1.3 Supplier delays
• If our supplier delays raw material or product exceeding 30 working days beyond the agreed lead time, a full refund will be issued within 14 working days.
7.1.4 Exchanges
• Approved exchanges will be issued as a store credit note valid for 6 months.
7.1.5 Incorrect items delivered
• We will exchange and re-deliver at our cost within 0–5 working days.
• If we are unable to exchange, you are entitled to a full refund within 14 working days.
8. Updating of these Terms and conditions
We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.